Updates and Support

The Solutions Factory maintains a detailed registry of all the components that your solution depends on, and it monitors these components for any updates.

Leveraging unique SpikeSource scanning and filtering technology called the Event Gateway, the Solutions Factory tracks and evaluates tens of thousands of events each week across multiple databases, code repositories, Usenet groups, bug databases, mail lists, RSS feeds, and other sources.

All code changes associated with your solution’s underlying components are evaluated for relevance and importance. If any critical changes are detected, the Solutions Factory automatically sends you an alert, including detailed notification about the nature and source of the code change.

On a periodic basis, the Solutions Factory compiles all the relevant updates for your solution’s underlying components into a single roll-up, which is tested and then distributed to you via SpikeNet, an update service that is part of the Solutions Factory.

SpikeNet provides a highly intuitive management console, allowing you to easily access available updates and manage the updating process according to your own policies and procedures. You also have the option of extending the SpikeNet update service directly to your end customers, which gives them full control over how and when to accept and apply updates to your solution.